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Digital Communication and Customer Relations
Analyze how digital communication improves customer relations and support services.
Analyze the effects of inflation on the operations of small retail businesses.
Explain how rising costs affect pricing, stock management, and profitability.
The Impact of Digital Skills on Youth Employment
Analyze how digital skills improve job readiness, freelancing opportunities, and access to online work.
Customer Service Response Improvement Task
Review sample customer responses and rewrite them to sound more professional, helpful, and clear.
Research on Online Work Opportunities in Africa
Investigate online work opportunities available to young people and summarize key findings.
The Role of Mobile Money in Small Business Growth
Evaluate how mobile money helps small businesses manage payments, savings, and customer transactions.
Social Media Caption Writing Task
Create engaging captions for a small business campaign while maintaining a professional tone.
The Effects of Online Learning on Skill Development
Analyze how online courses help learners gain practical skills for employment and business.
Data Entry Accuracy Review
Review provided records and identify missing, duplicated, or wrongly formatted information.
The Role of Customer Trust in E-commerce Success
Evaluate how trust, reviews, secure payments, and delivery reliability affect online shopping.